Refund Policy

GRAVTY ("we", "us", "our") provides custom software development, mobile app development, AI solutions, branding, UI/UX design, and digital marketing services to clients in Sri Lanka and internationally. This Refund Policy explains how refunds work for payments made through our platform, including payments processed via PayHere and bank transfer, and applies to all quotations, invoices, and payment plans issued through gravty.lk.

Project Deposits & Payment Plans

Most projects are billed according to a payment plan agreed to when you accept a quotation — typically an upfront deposit followed by milestone or completion payments. The deposit secures your place in our project schedule and covers the initial planning, design, and setup work that begins immediately after acceptance.

• Deposits are refundable in full if you cancel before any work has started.
• Once work has commenced, the deposit becomes non-refundable, as it covers time and resources already allocated to your project.
• Payments made for a specific milestone are non-refundable once that milestone's work has been delivered or is in progress.

Cancellations

If you wish to cancel an ongoing project, please contact us in writing as soon as possible. We will invoice you for all work completed up to the cancellation date, and any amount already paid beyond that will be refunded within the processing time below. Work-in-progress deliverables (designs, code, documents) completed up to that point will be provided to you upon settlement of the final invoice.

Non-Refundable Items

The following are non-refundable under any circumstances:

• Work that has already been delivered and approved by you.
• Third-party costs paid on your behalf, such as domain registrations, hosting fees, software licenses, stock assets, or advertising spend already committed.
• Consultation, discovery, or strategy sessions already conducted.
• Custom design or development work specific to your brand or requirements.

Errors & Service Issues

If you believe you were incorrectly charged, charged twice, or a payment failed to reflect correctly against your invoice, contact us immediately with your payment reference or invoice number. We will investigate and correct any billing error, including a full refund of the erroneous charge, at no cost to you.

Payment Method & Refund Timing

Refunds for card payments made through PayHere are returned to the original card used for the transaction. Refunds for bank transfers are sent back to the originating bank account. Approved refunds are processed within 7–14 business days. Please note it may take your bank or card issuer additional time to reflect the refund in your account.

How to Request a Refund

To request a refund, email us at hello@gravty.lk with your invoice number, project name, and the reason for your request. We aim to respond to all refund requests within 2 business days.

Contact Us

If you have any questions about this Refund Policy, reach out to us at hello@gravty.lk.